23 often-asked questions, kept up to date
§ Things we're often asked

Honest answers.

Plain-spoken answers to the questions we get most. If yours isn't here, email us. We'll add it.

Working with us

§ 01 / 05
What does Bunduk actually do?+
Six things: AI systems & agents, AI chatbots, automations, websites, custom systems & SaaS, and webshops. We own the work end-to-end: brand direction, architecture, code, and the long arc after launch. We start small (a real piece of working software in two weeks) and stay for the long arc, usually a year or more.
How is this different from a regular agency?+
Three things, mostly. We're small on purpose, a small team, by design. We build the code we ship, no WordPress, no Shopify, no Webflow themes. And we stay. The launch is the start of the relationship, not the end.
What kind of clients work well with you?+
Founders, small teams, and people inside larger companies who can make decisions without three layers of sign-off. We work best when there's one person we can reach by Slack or email, who can say yes.
Will you tell me if my project isn't a fit?+
Yes, within one working day. We pick three to five new projects a year, so we say no to most enquiries. When we do, we try to point you towards someone we trust who's a better fit.
Do you work with companies outside the Netherlands?+
Often. About half our work is for Dutch clients, half is European or US. We work in English or Dutch; meetings happen on Zoom at sensible times for your zone.
Can you sign an NDA?+
Of course. We have a standard mutual NDA we can send over before the first call, or we'll sign yours.

Pricing & scope

§ 02 / 05
What does a project cost?+
Our smallest engagement is around €5,000 (a tightly scoped automation or single-feature build). Most projects sit between €15,000 and €60,000 for the first phase. Long-term retainers usually land between €3,000 and €8,000 a month. If you're not sure what you need, that's fine. We'll scope it together on the first call.
Fixed price or hourly?+
Fixed price for the first phase, usually four to eight weeks. After that, we move to a monthly retainer for as long as you want us. No hourly tracking. Ever.
What if the scope changes mid-project?+
It will. We work in two-week phases, scope each one explicitly, and re-plan at the end. You can change direction every two weeks. You can also stop the engagement at the end of any phase. No penalty.
Do you offer packages?+
Yes. Six of them, plus a retainer for the long arc. They start at Business Starter (from €5,000: a tightly scoped automation or single-feature build) and scale to Custom SaaS (from €40,000 for first phase).
What about ongoing maintenance?+
That's the “stay” part: a monthly retainer that covers small features, fixes, monitoring, and a metrics review on the first Wednesday of each month. We don't hand off to a separate maintenance team; the people who built it keep tending it.

How we work

§ 03 / 05
How fast can you start?+
Usually within two to three weeks of saying yes. We don't take on a new project unless we can give it real attention from day one.
How long until I see something working?+
Fourteen days. Real software, in production, that you can use. Not a Figma file, not a clickable prototype.
What do you need from us?+
One person we can reach. That's the main thing. Access to your tools (we'll send a checklist). And roughly two hours a week, in a recurring slot, for review and decisions.
Do we get to see the code?+
You get the code, in your GitHub, your AWS, your accounts. We don't keep client work in our infrastructure. Even during the build, you'll see every PR.

After the launch

§ 04 / 05
Do you offer support after the project?+
Yes, ongoing support packages tailored to your needs. Most clients stay on a retainer for a year or more. We're still actively working on the first project we ever shipped.
What if I want to take it in-house later?+
We'd help you. We write code that another developer can pick up, opinionated, documented, boring in the good way. We'll do a proper handover, including a video walkthrough.
What if we want to add a feature?+
Slack us. Most small features go from "can we" to live in under two weeks. Bigger ones go into the next two-week phase.
What if something breaks at 2am?+
Retainer clients have an on-call number. For critical issues (the site is down, payments are failing), we respond within 30 minutes, around the clock.

Tech & stack

§ 05 / 05
What stack do you use?+
TypeScript end-to-end, Next.js or Astro on the front, Postgres on the back, LangGraph for agents, and whatever payment rail your market needs (Stripe, Mollie, iDEAL). We're opinionated, but we'll meet your stack if you have one.
Will I be locked in to your stack?+
No. The code lives in your GitHub and your accounts. It's written so another developer can pick it up, opinionated, documented, boring in the good way.
Where do you host things?+
Wherever fits: Vercel, Cloudflare, Fly, or your own infra. We don't mark up hosting; you pay the provider direct.
§ Still curious?

Email us directly.
We'll add good questions here.

If your question isn't above, send it to [email protected]. We reply within a working day.

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